Frequently Asked Questions
Everything you need to know about your Illenium Official order.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Once shipped, domestic delivery takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that limited edition drops and final sale items are not eligible for return.
How should I care for my Illenium jerseys and hoodies?
To preserve the quality of the embroidery and prints, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid using bleach or ironing directly on the graphics.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon arrival in their country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking link to monitor your delivery progress in real-time.